Locarda for Word Support

Comprehensive support and documentation for Locarda for Word. Get help with installation, features, troubleshooting, and more.

Table of Contents

Getting Started

Locarda for Word is a powerful tool designed specifically for forensic pathologists and medical examiners. It seamlessly integrates with Microsoft Word to help you create accurate, comprehensive autopsy reports with AI-powered assistance.

New User? Start by installing the add-in from Microsoft Marketplace, then follow our quick start guide below.

Quick Start Guide

  1. Install the Add-in
    Install Locarda for Word from Microsoft Marketplace (see Installation section below).
  2. Sign In
    Open Microsoft Word and sign in to your Locarda account using your credentials.
  3. Load a Template
    Use the add-in to load one of our pre-configured case templates designed for forensic documentation.
  4. Start Documenting
    Begin creating your report. The AI will assist with content matching, terminology suggestions, and formatting.
  5. Sync Your Work
    Your documents automatically sync across devices, ensuring you can access your work from anywhere.

Installation

Install from Microsoft Marketplace

  1. Open Microsoft Word
    Launch Microsoft Word on your Windows PC, Mac, or open Word Online in your browser.
  2. Access the Add-ins Store
    Click on Insert → Get Add-ins (or Add-ins → Get Add-ins in some versions).
  3. Search for Locarda
    In the Office Add-ins store, search for "Locarda" or "Locarda for Word".
  4. Install the Add-in
    Click Add or Install to install Locarda for Word.
  5. Verify Installation
    After installation, you should see the Locarda add-in appear in your Word ribbon under the Home or Insert tab.
Note: The add-in is compatible with Word on Windows, Mac, and Word Online. You'll need an active Microsoft 365 subscription or Office 2016 or later.

System Requirements

  • Microsoft Word 2016 or later (Windows or Mac)
  • Microsoft Word Online (browser-based)
  • Active internet connection for syncing and AI features
  • Microsoft 365 subscription (recommended) or Office 2016+
  • Valid Locarda account

Key Features

Case Templates

Access pre-configured templates designed specifically for forensic pathology documentation, ensuring consistency and completeness in your reports.

Cloud Sync

Your documents automatically sync across all your devices, allowing you to access and edit your reports from anywhere, anytime.

AI-Powered Content Matching

Leverage advanced AI to match content, suggest medical terminology, and ensure accuracy in your forensic documentation.

HIPAA-Compliant Security

All data is encrypted and handled in compliance with HIPAA regulations, ensuring the security and privacy of sensitive medical information.

Smart Formatting

Automatically format your reports according to forensic pathology standards, saving time and ensuring professional presentation.

Quick Search

Quickly search through your case history, templates, and previous reports to find what you need in seconds.

Troubleshooting

Common Issues and Solutions

Add-in Not Appearing in Word

  • Ensure you've completed the installation from Microsoft Marketplace
  • Restart Microsoft Word after installation
  • Check that the add-in is enabled: File → Options → Add-ins → COM Add-ins or Web Add-ins
  • Try removing and reinstalling the add-in

Unable to Sign In

  • Verify your internet connection is active
  • Check that your Locarda account credentials are correct
  • Ensure your account is active and not suspended
  • Try signing in through the Locarda website first to verify your account
  • Clear your browser cache if using Word Online

Templates Not Loading

  • Check your internet connection
  • Verify you're signed in to your Locarda account
  • Ensure your subscription is active
  • Try refreshing the add-in panel
  • Contact support if templates continue to fail loading

Sync Issues

  • Verify your internet connection
  • Check that you're signed in to the same account on all devices
  • Ensure Word has permission to access the internet
  • Try manually triggering a sync from the add-in menu
  • Check for Word or add-in updates

Performance Issues

  • Close other unnecessary applications to free up system resources
  • Ensure you're using a supported version of Microsoft Word
  • Check for Word and add-in updates
  • Try disabling other Word add-ins temporarily to identify conflicts
  • Restart Word if the add-in becomes unresponsive

Still Need Help?

If you're still experiencing issues after trying the solutions above, please contact our support team. We're here to help!

Contact Support

Frequently Asked Questions

What versions of Microsoft Word are supported?
Locarda for Word supports Microsoft Word 2016 and later on both Windows and Mac, as well as Word Online. We recommend using the latest version of Microsoft 365 for the best experience.
Is my data secure and HIPAA-compliant?
Yes. Locarda for Word is designed with security and compliance in mind. All data is encrypted in transit and at rest, and we maintain strict HIPAA compliance standards. Your sensitive medical information is protected according to industry best practices.
Do I need an internet connection to use the add-in?
An internet connection is required for initial sign-in, syncing documents, loading templates, and using AI-powered features. However, you can continue working on documents offline, and they will sync automatically when you reconnect.
Can I use the add-in on multiple devices?
Yes! Your Locarda account allows you to use the add-in on multiple devices. Your documents and templates will sync across all devices where you're signed in, so you can seamlessly switch between your office computer, laptop, and Word Online.
How do I update the add-in?
The add-in typically updates automatically through Microsoft Marketplace. If you need to manually update, go to Insert → Get Add-ins → My Add-ins, find Locarda, and check for updates. You may need to restart Word after updating.
What if I forget my Locarda password?
You can reset your password through the Locarda website. Click "Forgot Password" on the sign-in page, and you'll receive instructions via email to reset your password.
Can I customize the templates?
Yes, you can customize templates to match your institution's requirements. Once you load a template, you can modify it and save it as a custom template for future use.
Is there a mobile version of the add-in?
The add-in works with Word Online, which is accessible through mobile browsers. However, the full feature set is optimized for desktop and laptop use. For mobile documentation, we recommend using the Locarda mobile app.

Contact Support

Our support team is here to help you with any questions or issues you may have with Locarda for Word. We're committed to providing timely and helpful assistance.

Email Support

founders@locarda.com

We typically respond within 24 hours

Phone Support

+1 (740) 604-3315

Available during business hours

Main Website

locarda.com

Visit for more information

Support Hours: Our support team is available Monday through Friday, 9:00 AM - 5:00 PM EST. For urgent issues outside of business hours, please email us and we'll respond as soon as possible.

Resources

Documentation and Legal

Privacy Policy

Review our privacy policy to understand how we protect and handle your data.

Terms of Service

Read our terms of service to understand the terms and conditions of using Locarda.

Main Website

Visit our main website to learn more about Locarda and our full suite of products.

Additional Resources

  • Microsoft Marketplace listing
  • Video tutorials and walkthroughs
  • User community forum
  • Product updates and release notes